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Power your platform with LoadEx APIs for seamless crypto-to-cash transactions. Instantly swap digital currencies to fiat with state-of-the-art automation.
Welcome to the LoadEx FAQ section! Here, we address the most common questions to help you understand and navigate our
platform with ease. If your query isn’t answered here, feel free to contact our support team for assistance.
To withdraw your cashback:
Navigate to your cashback wallet.
Your cashback will be withdrawn into your default bank account.
Click on the “Withdraw Cashback” button to initiate the process.
You can also view your accumulated cashback by clicking on “Cashback History”.
We apologize for any delay in processing withdrawals. This could be due to a temporary downtime with our banking partners. Rest assured, your payment is being processed, and we are doing our best to complete it as quickly as possible.
You can find your Order ID in the transaction history on your LoadNG account.
Simply click on the particular transaction you have a complaint about and copy out the Order ID (it usually starts with UOT...).
If you're unable to locate it, please contact our support team with the transaction details, and we’ll assist you in retrieving it promptly.
Unfortunately, Bitcoin transactions are irreversible once processed on the blockchain. If you send Bitcoin to the wrong address, LoadNG is unable to retrieve or reverse the transaction.
We strongly advise that you double-check the wallet address before completing any transaction.
If you notice an error early enough, please contact our support team right away with full transaction details. While we may not guarantee recovery, we will guide you on the best possible steps.
If a transaction fails but your money has been deducted, don’t worry — we’re here to help!
Here’s what you should do:
Please contact our support team immediately.
Provide your Order ID and LoadNG username for faster tracking and resolution.
If possible, kindly attach a screenshot showing the deduction or any relevant transaction details to help us investigate quickly.
Once we receive your report, our team will promptly review the transaction and work towards resolving it.
If the funds are confirmed to be deducted but not processed, you can expect a refund or correction into your wallet or bank account, depending on the situation.
Hear What Others Say
Discover what our valued clients and partners have to say about their experiences working with us.
Adesanya Blossom
September 02, 2023
"Am so pleased with load online platform.My transaction came through in seconds"
Adebogun Adebowale
November 09, 2023
"I can honestly say this is the best place you can trade your Bitcoin without any issues.Their customer care service is
ever the best. They'll help you through and assure you of never being worried about getting your money after each
trades."
Stacy Wraver.
February 17, 2024
"One of the best so far I recommend it for each and all because there is no weekend or holiday, and someone can trade
anywhere in the whole world and get money deposited into your Naira account. And it’s also an easier option for those
outside the country especially during this pandemic stuff, they can easily got coin online and get it sell on
load.ng and your lovely ones get cash in less than 5minutes to their bank account.... I give load.ng 10stars
xxx"
Rafiu Salisu
January 29, 2024
"Swift response on transaction error due to error from my end. Issue was resolve in less than 5 minutes. Awesome. Thanks
Loading"
Benjamin Osaisai
August 30, 2023
"This app is very good and fast but you people have to know that the world need it to be more faster"
Ajibola Idowu Samson
October 28, 2023
"This app is the best and I can say it has been saving me from scammers"
Abutu Solomon
September 02, 2023
"It’s a dope one. I am proud of you guysSuch a satisfying lane"
LoadEx Blog
Stay updated with LoadEx's latest tips and insights. Explore articles on digital asset trading, and LoadEx’s
innovative payment solutions.
Find all LoadEx resources and tools in one place. Access quick links for easy navigation and a better user experience,
ensuring you make the most of LoadEx.
