We collect the following types of information:

a. Personal Information You Provide to Us
When you sign up or interact with Load Africa, you may provide us with:

• Full name
• Email address
• Phone number
• Bank account details
• Identification documents (for KYC/AML compliance)
• Cryptocurrency wallet addresses
• Transaction history and payment information

b. Automatically Collected Information
When you access or use our Services, we automatically collect:

• IP address
• Device type and OS
• Browser type
• Language preferences
• Geolocation data (if enabled)
• Cookies and similar technologies (see Section 6)

c. Information from Third Parties
We may receive your information from partners, payment processors, or regulatory bodies where applicable.

We use your data to:

• Provide and operate our services
• Facilitate fiat and crypto transactions
• Comply with legal obligations (e.g., KYC, AML)
• Prevent fraud and enhance security
• Communicate with you (transaction updates, marketing with your consent)
• Improve our platform and user experience
• Respond to support requests or complaints

Depending on your location, we process your data based on:

• Your consent (e.g., marketing communications)
• Our contract with you (e.g., service delivery)
• Legal obligations (e.g., regulatory compliance)
• Legitimate interests (e.g., service improvement and fraud prevention)

We may share your data with:

• Payment processors and financial institutions
• Identity verification and compliance partners
• Service providers (e.g., hosting, analytics, email delivery)
• Legal or regulatory authorities as required
• Affiliated companies under common ownership or control
• In a business transfer (e.g., merger, acquisition)

We do not sell your personal information to third parties.

We use technical and organizational measures to secure your information:

• SSL encryption
• Firewalls and intrusion detection systems
• Two-factor authentication
• Access controls and regular audits

Despite our efforts, no system is 100% secure. You are responsible for safeguarding your account credentials.

We use cookies and similar technologies to:

• Maintain your login session
• Understand user behavior
• Analyze traffic patterns

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

Depending on applicable laws (e.g., GDPR, NDPR), you have rights to:

• Access the data we hold about you
• Request correction or deletion
• Withdraw consent (for marketing or optional data uses)
• Object to processing in certain situations
• Request data portability

To exercise any of these rights, email us at [[email protected]].

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with regulatory or legal obligations
• Resolve disputes and enforce agreements

If we transfer your data across borders (including outside Nigeria or the EEA), we ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent legal protections).

Load Africa does not knowingly collect data from individuals under 18. If we become aware of such data, we will delete it promptly.

We may update this policy periodically. When we do, we will revise the "Effective Date" and notify you as required by law. Continued use of our Services after changes constitutes your agreement to the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us at:
Load Africa
Email: [email protected]
Website: https://load.africa